Rules and Refund Policy

✔

100% Refund

Before 12 days

−

50% Refund

6 to 12 days

No Refund

Less than 6 days

Check-in time: 2PM , Check-out time: 11AM

Note: Early check-in and late check-out is subject to availability (at an additional fee)

Cancellation & Refund Policy

Last updated: April 21, 2025

Refunds & Processing

Refunds are processed within 10 working days from the cancellation date after deducting a 5% processing fee. This applies to all bookings made directly through The Haven Grandeur.

For bookings made via third-party platforms (such as MakeMyTrip, Booking.com, Airbnb, etc.), cancellation and refund policies are governed by the respective platforms and must be addressed directly with them.

What is a Future Stay Voucher?

A Future Stay Voucher (FSV) is a credit issued by The Haven Grandeur in partnership with StayVista, valid for rebooking any of our properties across India within 1 year from the date of issuance.

Choosing an FSV ensures a full credit with no processing fee deducted.
If you opt for a bank refund instead, a 5% deduction will be applied.
FSVs can be used multiple times until the full value is exhausted.
The voucher can be applied directly during payment for a new booking.

Rescheduling Policy

Rescheduling is permitted only once per booking, for the same property, if requested between 12 and 6 days before the scheduled check-in.

A 30% rescheduling fee will apply, and the request is subject to availability.
The new booking must be made within 3 months of the original booking date.
Bookings made with partial payments are not eligible for rescheduling.
Any balance remaining after applying the rescheduling fee and adjusting the new booking amount will be carried forward to the new booking and is non-refundable.

No Refund Policy

The following booking types are strictly non-refundable and cannot be rescheduled:

Bookings made using the "NOCANCEL" coupon code.
Peak date bookings (e.g., long weekends, festivals, or national holidays).
Bookings made using partial payments.
Rescheduled bookings are also ineligible for refunds.

For last-minute cancellations due to unforeseen emergencies, The Haven Grandeur will attempt to secure a replacement booking. If successful, the amount received (after a 5% deduction) will be refunded. If not, the booking will be treated as a no-show with no refund.